QUESTIONS


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the ultimate gift of wellness
Gift vouchers are available for all listed treatments. These are beautifully presented as a gift, free of charge. Enquiries are welcome to customise your own package. Phone and email purchases by credit card are available and we have a courier service for delivery if necessary. Please enquire regarding pricing and delivery schedules.

We also offer a wide range of retail products for face and body. As well as gifts from Ultraceuticals, Dr.Hauschka, DermaQuest and O.P.I.
frequently asked questions
Do I need to book?
Yes. We advise booking 2-3 weeks in advance to secure your preferred time, especially late nights and weekends. We require credit card details for bookings of more than two hours duration.

Can I change my appointment time?

Yes. Please give us 24 hours notice.

Will I be charged if I cancel my appointment?
We understand that sometimes you need to change your schedule. We kindly ask you to provide a minimum of 24 hours notice. If you cancel with less than 24hrs notice 50% of the booked treatment is payable.

All ‘No shows’ including gift vouchers and prepaid will be charged the full price of the missed treatment.

When should I arrive and what if I am late?
Try to arrive ten minutes before your appointment. If late, your treatment will still end on time so that the next client is not inconvenienced. Your treatment is customised to suit your needs - all times include consultation and client preparation.

Do you cater for men?
Our products and services are designed for both men and women.

Are there any incentives for multiple visits?
A course of 10 prepaid sessions receives the 11th treatment with our compliments.
Prices effective from November 2013 - All prices include GST.
All prices and conditions are subject to change without notice.
We accept Visa, Mastercard, Eftpos, Amex or Diners.
Open Mon-Thur: 9am-9pm Fri: 9am-6pm Sar: 8:30am-6pm Sun: 9:30am-4:30pm